Bus Passes

Staffordshire's older or disabled residents can get free bus travel.

For more information on the criteria, how to apply and frequently asked questions, please visit: www.staffordshire.gov.uk/buspass

Disabled bus passes can be used at any time nationally and not just in Staffordshire, however the companion pass can only be used locally as this is a Staffordshire add on.

UPDATE 02/03/2022 - Currently the disabled bus passes are having difficulty at the National Express Services as their ticket machines keep coming up red, however they should be valid at any time so Matt Pringle is currently in the process of contacting National Express. Any queries please forward to Matt directly.

What can we do

How to apply for a bus pass

Customer can apply for a Disabled/Concessionary Bus Passes:

Online
Libraries (currently not available during COVID-19)
Staffordshire Place Receptions

Please note: no bus pass applications can be done over the phone.

What if a customer cannot apply online?

Documents (proof of ID, proof of address, proof of age and proof of disability) can be emailed to buspassrenewals@staffordshire.gov.uk

Please do not message Matt Pringle on Teams with all enquiries - emailing the team should be the process that everyone follows so that the queries can be picked up fairly by all of the bus pass team.

Alternatively, if a customer cannot email them then they can be posted to:

Matthew Pringle
Staffordshire Place 1
Tipping Street
Stafford
ST16 2DH

Please note: documents posted must be copies as these are not returned.

Contact details for the bus pass team

Matthew Pringle - 01785 276740