A. Priority: Information, advice and guidance

Outcome: Adult and young carers have timely access to reliable, up-to-date information, advice and guidance and they know where to find this

Actions will include:

• We will explore extending use of digital technology solutions to signpost carers to reliable and accessible sources of information and support, including practical support, whilst recognising that these do not work for everyone.
• We will work with health and social care settings to improve the visibility and accessibility of information for carers.
• Health and social care professionals will ensure that carers receive appropriate information at key points in the carer’s journey such as at the cared for person’s diagnosis and times of crisis and ensure that carers know where to get help and support.
• Young carers will continue to be supported during times of crisis by Staffordshire Together for Carers and health and social care professionals.
• Young carers will be supported to access information via Staffordshire Together for Carers and health and social care professionals.
• We will ensure that carers can speak to someone if they need to.
• We will continue to offer access to advice and support with financial management and welfare benefit entitlement.

For adult carers. we will measure delivery of this outcome through carer quality of life metrics from the biannual Survey of Adult Carers in England, and Staffordshire’s own carers surveys to ensure that we hear from carers who are not in receipt of support, i.e.:

• % of adult carers who have found it easy to access information and/or advice.
• % of adult carers who are satisfied with the information and/or advice they have received.
• Activity data from digital solutions such as websites and apps

For young carers we will measure this through the number of young carers assessments and numbers of young carers registered with Staffordshire Together for Carers.