Terms and Conditions

Copyright

Staffordshire County Council does not hold the copyright of all the information, resources, or document content we make available on our website. The county council is licenced to use these subject to terms and conditions. For further information about using Ordnance Survey maps please view the Ordnance Survey terms and conditions.

If we are not the sole rights owner we display attribution statements together with the information. You are not permitted to re-use information without permission of the rights owner(s).

Re-using our information

Our website content is © Copyright of Staffordshire County Council. Unless otherwise stated, or indicated, the information and data we publish on our website is made available free of charge under the terms of the Open Government Licence (OGL).

When you re-use our information under the Open Government Licence, you should include the following attribution:

[INSERT name of information resource], Staffordshire County Council, [INSERT date of publication], licenced under Open Government Licence v3.0 and include the OGL licence logo as required.

You must request permission to re-use our information or data for purposes other than those set out in the terms of the OGL. To do this email the Access to Information Team.

Further information about the OGL is available from The National Archives (TNA).

Disclaimer

Due to the nature of the material the Staffordshire County Council does not guarantee the accuracy of the content of its website.

Where other material is accessed by links to other websites, the Staffordshire County Council does not endorse the accuracy or quality of the material contained on those websites.

Listing or reference should not be taken as endorsement of any kind by the County Council.

We endeavour to ensure that the information available through our mapping services are accurate and up to date. However, in using any facility on this website you are accepting that the County Council has no liability to any person or organisation in the respect of any loss or damage arising directly or indirectly from the use of the information contained. All boundaries shown are indicative only.

Chatbot

Please be aware that internet transactions are never completely private or secure and that  any message or information you send using the Chatbot or any Service may be read or intercepted by others, even if there is a special notice that a particular transaction is encrypted.

Chatbot and the Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from Chatbot. Although we make reasonable efforts to update the information provided by Chatbot and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Privacy Policy

Staffordshire County Council collect data in order to provide services and to make improvements to those services. We also gather information about the use of this site (for internal use only). Our full privacy policy is available, including how to complain about privacy and misuse of data by Staffordshire County Council.

We collect the personal data that you may volunteer while using this web-site. 

We do not collect or store any personal information about individuals who browse this website other than where you voluntarily choose to give your personal information via email or online forms used to enquire about or apply for a service.

All personal information collected on the website will only be used for the purpose of delivering the service for which the information was supplied.

Online transactions may be subject to monitoring and recording only for purposes permitted by the Telecommunications Regulations Act 2000 in order to prevent or detect a crime, or investigate or detect the unauthorised use of the service.

E-mails, attachments and other means of electronic communication (including using social media) sent to elected members and staff may be monitored and read. The right is reserved to reject, return or delete any which are considered to be inappropriate or unsuitable.

Cookies

A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer. 

Find out more about how we use cookies on our website.

Website Queries

If you have any comments or queries about this website please contact:

Email our digital team.

Complaints

We welcome your compliments, complaints and suggestions as part of our commitment to provide a service which meets your needs. We do not consider people who complain to be 'troublemakers'.

We need to know when we have done things well, when things are not right or when you have a suggestion, so we can continue to improve the services we provide. We will handle all complaints fairly, politely and within agreed timescales. We will also pass on all compliments to relevant staff.

Sometimes, things can go wrong. We are sorry when this happens. We want to make sure we investigate every complaint and that we take action to improve our service.

View more information on our complaints policy.