We will continue to listening to the voice of our residents, their carers, our staff, market providers, and other stakeholders to coproduce our services, and this will be at the heart of how we shape and monitor the services that we deliver.
Through extensive engagement with people with people during development of the Older People Commissioning Strategy and ‘Living my Best Life’, the Joint Strategy for Disabled and Neurodivergent people in Staffordshire, we have been told that the following things are important:
Care and Support Needs
- People want to have appropriate information, advice, and signposting about good quality care services.
- People want to be involved in making decisions about the care and support services that they will receive.
- People want to receive services from staff who recognise their strengths, and skills.
- People want to have services delivered by staff who have the skills and experience to enable them to be independent.
- People want to work with staff who support them to establish trusted support networks, and community links.
- People want to be respected by those who are delivering their services and who recognise how diverse and different their needs can be.
- People want to work with providers who value the contribution of their family and friends.
- People want to be supported to access formal and informal learning, employment, or volunteering opportunities.
- People want staff who can help them to make and maintain healthy lifestyle choices and to help them access services that can support them.
- People want to receive support from providers who can help them to make connections with other people, groups, and universal services.
Housing and Accommodation Needs
- People want to have information, advice, and signposting to relevant housing and support services.
- People want choice in relation to their housing and accommodation needs that most fits with maintaining their independence.
- People need accommodation which provides a ‘context’ for care rather than being dictated or constrained by their care and support needs.
- People want accommodation where the size, location, and design of proposed care services support inclusion in the community and are designed to prevent isolation.
- People want housing and accommodation that is affordable, of good quality, safe and secure.
- People want housing and accommodation where their rights are respected.
- People do not want to live too far from local amenities, medical services and where community focussed activities are difficult to access.
- People want housing and accommodation that not only gives a sense of community but that is located near to family, friends, and the communities that they are familiar with.
- People want to live in housing and accommodation that can be adapted as their needs change.
- People want accommodation that is inclusive and is responsive to their social and cultural needs.