You said:
- It’s important to me to have the chance to speak to my social worker on my own, over the phone and face to face.
- The Voice Project encourages young people to join its forums to have their say on the services supporting them.
- Delegated Authority needs to be clearer to young people and communicated in very simple terms.
"I need to see who they are (faces and names) and understand what they can do." - Care experienced child talking about corporate parenting
Having your voice heard
You have someone you feel able to talk to.
You are aware of your rights from the moment you become cared for, including how to hold us to account.
You, your parents, and carers know how to make a compliment or complaint and we’ll ask for feedback on how well we are doing from time to time.
You have access to advocacy, independent visitor and children’s rights services. Ensuring everyone involved is aware of how to feed back about your experiences.
You get invited to join the Children in Care Council, or Care Leavers Forum.
Trusted relationship
We strive for a consistent approach to building trusting relationships.
We see you alone to hear your wishes, views and opinions on matters important to you.
Your assessments and plans are written to you in a way that you understand.
Keeping the right information
We always keep a true record of our visits and contact with you.
You know your right to access the information we hold about you.
The records about you are always kept up to date.
The Corporate Parenting Panel will keep you at the heart of its decisions. As corporate parents we will use information gathered to ensure the services meet your needs.
Keeping you at the heart of decisions
We will always think about what is right for you and do our best by you.
We will involve you when planning for your future.
We review how we work with and those who care for you, to make sure our approach consistently meets your needs.
We explain decisions to you in a way you and your family understand.
We visit you when we say we will visit.
Making plans together
We ask you and those who support you your views about the things that matter to you, including the support you’re provided.
You have opportunities to influence, shape and work with us to develop services that are provided to you.
We take your views into account when support is reviewed or developed.
Continually improving
We support our staff to think about and learn from the way we work with you, your family, carers and partners.
Look at opportunities to work with and improve relationships with partners.
We are continually looking at ways to make the service we provide to you better.
You and your carers’ feedback is used when we are planning new services or changes to existing ones.
We always think creatively about ways to gain your views.
When we look at how well we’ve done at delivering our promises to you, you work with us to see what we have done and what we still need to do.