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I have applied for/checked if I am entitled to free travel and been refused but I disagree. What can I do?

Question:
I have applied for/checked if I am entitled to free travel and been refused but I disagree. What can I do?
Answer:
Firstly please check the policy as to who is entitled to free travel and why if you feel that the policy has not been properly applied and you have been incorrectly refused, or you have exceptional circumstances you feel should be considered, please complete the review request form and provide all supporting information you wish to be considered. Having previously used a vacant seat but one is now not available, or work and other childcare commitments, would not on their own be considered exceptional reasons for free travel to be given.

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