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We use Google Analytics to track page visits through the site. These tell us which pages were visited, the route someone took through the site and an approximate location for the user. This cookie helps us to understand a user's route through the site, so that we can adapt and improve it. This does not record any personal details or monitor anything you type in our forms.
Our inspector will arrive at the exact destination you plotted on the map when you submitted your report. If they encounter difficulty identifying the problem, they may try to contact you for further information, but this is not always possible given the volume of reports they receive.
Please ensure that when plotting the location, you do so accurately. Text fields are provided so that you can include any additional location information such as landmarks or points of reference. Examples can include:
This will help our inspectors to locate the defect and perform an inspection.
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