Once you have reported the issue, you will be provided with a unique reference number. By providing an email address when completing your report, you will also receive automated updates by email.
Whilst we will aim to complete an inspection of the problem within 10 working days, this may not always be possible during extreme or adverse weather such as strong winds or storms, heavy and persisting rainfall or prolonged snow and ice. During these times, inspections will be completed as soon as possible.
Once the inspection has taken place you will receive a further email informing you of the outcome of the inspection.
It should not be necessary for any follow-up contact to be made by you once you have been supplied with a reference number and confirmation of your report.