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The drain I reported has not been cleansed and is now worse. What do I do?

Question:
The drain I reported has not been cleansed and is now worse. What do I do?
Answer:
If onsite conditions have significantly worsened since you originally reported the problem, we may need to reassess the problem to establish if more urgent works are required, please go to the Report It section and create a new report. Otherwise, the works will take place either as soon as resources permit (if non-urgent) or be carried out as part of the routine gulley cleansing programme.

Once you have entered the location information, your existing report will be displayed, and you can select it.

Please then enter your information and upload and further photograph or comments.

Please include as much information about the changes (size, flooding, etc.) as possible.

Once submitted, this will update your existing report and the inspector will be able to review your comments.

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