Posted on Monday 20th January 2025
The way people report potholes and other highways issues in Staffordshire has been completely revamped.
The county council’s ReportIt system has undergone a transformation to make it easier for residents to report highways issues.
The new system is more user friendly, and gives people the option of having their own account where they can track the progress of their reported issue.
In response to customer feedback, people can also now report the condition of a whole road, and the language has been made much simpler.
The system has taken a year to develop, and although it has been tested extensively, the county council is inviting people to provide feedback that will further shape the system.
Reports made to the previous ReportIt system have been transferred over, so there is no need for people to make a new report.
Staffordshire County Council Cabinet Member for Strategic Highways Mark Deaville said:
“This system has taken over a year to develop, and I hope it will make things easier for residents who want to report an issue on Staffordshire’s highways. This work is a really important part of our ongoing mission to fix more roads and improve customer satisfaction.
“One of the biggest benefits of the new system is that people can create their own account, so they can see the progress of all their reports in one go. You can also now report the condition of a whole road, which is something many residents have told us they want.
“We’re keen to get people’s opinions on the new system, which is why when people use it they will see the option to give us some feedback. Their feedback will mean we can continually tweak ReportIt to ensure it’s the best that it can be. The system will also be continually developed over the next 12 months to further enhance it for our residents and operational staff.”
More information about the new system, including some frequently asked questions, are available here.