Priorities for adults with mental health conditions, their families and carers

47. When we asked people with mental health conditions and their family and carers what was important to them, they told us they wanted:

• care and support that is personalised, holistic, and tailored to meet individual needs.
• services that are accessible to a broader selection of the local population and reflect lived experiences.
• innovation and being able to embrace new digital solutions where appropriate.
• locally delivered and easy to access care and support.
• seamless working between different providers avoiding unnecessary duplication or repeat referrals.
• timely access to services
• a focus on prevention as well as recovery, supporting people to achieve their own goals and aspirations, to stay in control and live a meaningful life.
• responsive services built on prevention of crisis and early intervention for people who are experiencing mental ill health.
• making best use of the skills of workforce and community assets
• sustainable longer-term options, whilst still offering the best possible experience for individuals and carers

48. When we asked people about what they want from their accommodation, they told us they wanted:

• genuine choice and control over where they live, who they live with, whether they live alone or in friendship groups, and a reasonable amount of time to make the transition to new accommodation.
• a quicker and more simplified process to find suitable accommodation with less 'red tape' and fewer professionals involved in the move
• accessible accommodation that is big and adaptable enough, so they can have their own space or use a communal space and stay in the same place as they get older.
• support and security, such as secure tenure, with help managing money and paying bills for their accommodation.
• repairs done well and in a timely fashion by professional people