Customer Experience
In March 2024, we were working on two things to get a better understanding of how well we are serving our customers.
- To find out what our employees think about our customer service strategy with the ServCheck survey.
- To get feedback from our customers on their satisfaction with us through the Business Benchmarking survey.
The results told us that there are some things we are doing well and some things that you wanted us to improve. Our customers told us that they were satisfied overall with their experience and found our people to be helpful and competent. You also said that you wanted to handle your problems better and be clearer in the way we communicate online and in writing.
We have been working hard to make the changes you asked for, and this has included the creation of a Customer Experience Strategy. This strategy sets the standards that you can expect from us.
How can you help?
At the end of March 2025, Staffordshire County Council will launch the customer satisfaction survey with the ICS again. We would really appreciate your feedback so we can understand what we are doing well and what we need to improve.
The survey takes 5-10 minutes to complete and will make a big difference and make sure we are delivering excellent customer service to the people of Staffordshire.
Our commitment
We will compare your results with our employee survey, as well as our results last year. This will help us to know what we are getting right and where we need to continue to focus our efforts to improve.
Where we make changes as a result of your feedback, we will be letting you know and keeping this page updated.