If you want to apply for or renew a bus pass, the easiest way is to apply or renew online. You can also replace lost, damaged or stolen cards by applying online. The charge for a lost/damaged pass is £10. There is no charge for replacing a stolen pass but you will need to supply a ‘crime number’ after having reported the theft to the Police.
You can also renew passes and replace lost or stolen passes by calling our contact centre on 0300 111 8000 or by calling into your local Staffordshire County Council managed library.
Please note that once you have reported your pass as lost we cannot reinstate the pass if you find it. The pass is ‘hotlisted’ immediately to prevent another person using the pass.
What will I need?
- a valid email address (with their approval this can be an email address from friends or family)
- a webcam or a digital camera or an existing digital image
- a scanned or digital copy of proof of identity such as a passport or driving licence with photograph
- a scanned or digital copy of proof of residency in Staffordshire - for example a utilities bill (less than 3 months old), bank or building society statement, benefit statement, pension statement, driving licence, council tax bill, etc
- a scanned or digital copy of proof of your disability if you are applying for a disabled pass
- your old bus pass if you need a renewal
If you would like help with your bus pass application, please complete the form below and a member of the team will be in contact with you to help:
Contact form
Alternatively you can contact us via: