Safeguarding training

Important: please read all the information carefully.

Training Update – Level 1 Children’s Safeguarding Training Now Available.

Dear Operator,

Face to face Level 1 Safeguarding Training was suspended in March 2020 due to the restrictions placed upon us by Covid-19.

We had hoped to re-start our face to face training in August, but for the safety of trainers and attendees, it has been decided that the suspension will continue until at least the end of 2020. We are therefore moving to online training provided by Staffordshire and Stoke Childrens Safeguarding Board (SSCSB).

Initial training and refresher are all now covered by the same online course

Instructions are provided below to tell you how access and pay for the training.  The cost of the training is £30.00, which is paid directly to SSCSB and the instructions below cover how payment is made.  We appreciate that some operators will already have paid for face to face training which could not be delivered.  The training payment refund can be applied for, and instructions on this are also below.

Please use our online payment system to pay for DBS applications and badges as you did before. However, you will not be able to book or pay for training.  When paying for badges and/or DBS applications there is a box at the bottom of the online form where you will need to either:

• Upload a face to face training certificate from a Local Authority (e.g. Stoke/Tamworth etc) as you did before, or
• Upload the certificate awarded for completing the online SSCSB training, or
• Type in the box ‘Online training applied for’

How to access your online training

The following should be completed by the person taking the training.  Please ensure that your staff are provided with the information below.

• Please Complete your Level 1 e-learning training, please note this will cost you £30. 
• Scroll down the page to find ‘Book your training’, click on ‘Book your training’
• In the top right-hand corner of the screen please click ‘Register’, this is where you build your profile, please complete all fields.
• For the question: ‘What best describes your organisation’ - select ‘Staffordshire School Transport’
• In the next box select either Driver/Passenger Assistant/Base Staff
• The next set of questions marked with a red asterisk on the online registration are the billing details.  An invoice for £30.00 will be sent for each course completed.
  • If the operator is to be invoiced, then appropriate operator details should be provided (please provide these to your staff)
  • If the Driver/PA/Base Staff is to be invoiced, then your staff will need to enter their own details, so for a driver, they will enter;
    • Finance/Organisation Admin Name = Driver’s name
    • Finance/Organisation Admin email = Driver’s email address
    • Line manager name = Driver’s name
    • Line manager email =- Driver’s email address
    • Address = Driver’s home address.
    • Complete password details
    • Complete the ‘I am not a robot’ section at the bottom of the screen.
    • Having completed registration, the e-learning training can now be selected.
    • There are three tabs, select the blue 'e-learning'tabe, please DO NOT select 'Events & Courses' tab
    • Select Level 1 Awareness: Safeguarding Children & Protecting them from abuse.  Please DO NOT select the course beginning 'Core Slides.
    • If you have problems selecting the course, please contact SSSCB.training@staffordshire.gov.uk or call 01785 277394

As the candidate progresses through the training, questions are asked, and multiple-choice answers must be given.  At the end of the training, the candidate will be given a mark. If the candidate has not passed, they will have the opportunity to re-take the course.

At the end of the course, the candidate will be required to answer various questions in a ‘Course evaluation’.  Each question should be attempted if possible, but if you feel that you really cannot give an answer then ‘Not applicable’ should be put in the box. Something must be put in every box or the candidate will not be able to get a certificate.

At the end of the course, the candidate will be able to download/print a certificate.

If you have any queries about the training, please consult the following manual.  There are email addresses and telephone number on the SSCSB website where help can be sought.  The SCC Transport Team will not be able to offer any help on this training.

The following applies to DBS ID appointments taking place on or after 10/8/20

If you are asking for an ID appointment for one of your staff in support of a DBS application, and the above course needs to be completed, it should be completed prior to the appointment and the certificate brought along with the other ID documents.

Applying for a refund of a £10.50 training payment

This applies where payment was made for an Initial or Refresher training course which should have taken place between March and June 2020, but which had to be postponed.

• Refunds will only be made to the Operator who actually paid the training fee.  We cannot pay refunds directly to drivers, passenger assistants, or to their new employers if they have changed operator.
• Please email dbs.notifications@staffordshire.gov.uk with‘Refund Request’ in the Subject line. Please include the following
  
  • The name and date of birth of the person booked onto training
  • The date that they were due to attend training
  • The bank account number where the refund should be paid to
  • The name of the bank account where the refund should be paid
  • The account’s sort code
• We will be receiving a large number of refund requests, so once your application has been made please allow time for it to be processed.