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When looking at current people supported to live a care home of those who responded to the annual return 70% of people were satisfied with the service received with a further 21% quite satisfied. The Council wants to work with people using the service to understand where improvements are required to ensure the marketplace meets their expectations and desired outcomes. The importance of these improvements and the need for service design to be customer led is highlighted where 26% of responses to deeming their quality of life in a care home as requiring improvement.
The Council in the upcoming care home recommissioning aim to redesign based on the feedback of current and future residents to co-design a service that meet their expectations.
For many residents continuing family connection when moving into a care home is their priority.
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