Comments, compliments and complaints

We welcome feedback about the services we provide and commission. We can use this to inform, review and where necessary improve our services. The easiest way to give us your feedback is by using the online forms below. 

 The Council has a number of online self-service portals that need to be used when reporting certain issues. Should you contact us about an issue that is appropriate for the online self-service portal, we will re-direct you to that service.

 Highways - Please report any of the following issues via Report It 

• A request for a service or to ask us to do something 
  
• An update on an existing report that you have made but has not been dealt with
• Updates to an existing report where the condition or situation has deteriorated
• Defects that have been identified as none-urgent but not yet repaired
• Requests to open a closed report
• Concerns about the quality of highways works that have been carried out as these will need to be referred for a quality assurance inspection

 Parking – Concerns about problem parking will need to be reported to the parking and enforcement pages

 Claims for damages or personal injury - These will need to be reported to the claims pages

 Public Rights of Way – Please report issues in respect of via public rights of way please refer to the  public rights of way pages

Information on what matters we cannot address via the complaints procedure can be found at Types of complaints we cannot look at

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  Make a general complaint

  You can register a concern about a council service.
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  Make a complaint about social care

  Register a concern about a service for adult or children's social care.
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  Types of complaints we can't look at

  Find out about certain types of complaints that are not intended to be dealt with by our corporate complaints policy.
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  Freedom of information complaints

  Our Access Team can help with any complaints about freedom of information requests.
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  Make a complaint about a county councillor

  If you are unhappy about the way a member of the county council has behaved you may make a complaint to us.
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  How to contact us

  If you have any questions on our corporate complaints process, please contact us.
•  Make a compliment, comment or complaint 

  Make a compliment about a service

  If you would like to compliment a service you may do so here.

You can also get in touch with our customer services contact centre.

You can find out how we use and process personal information when responding to concerns registered on our complaints handling privacy notice.