Traffic signals and pedestrian crossings

Our traffic signals team is responsible for the operation, maintenance, improvement and repair of all of the traffic signal and pedestrian crossing installations.

The traffic signals team continuously monitor the controlled signals with many of the faults being reported automatically. This enables us to reduce our investigation and repair response times.

Please note: street lights, lit traffic signs and temporary traffic lights are not covered on this page, please see the pages for street lights and lit traffic signs and temporary traffic lights.

How do I report a faulty traffic signal or pedestrian crossing?

The easiest way to report an issue is to report it online.

Repairs are made on a priority basis, with highest priority being given to faults presenting the greatest risk.

Emergency faults include:

• all lights out
• lights stuck on red/green
• exposed cables
• equipment which has been knocked down or is leaning precariously
• equipment with a door missing

Please report these faults immediately.

I am concerned that a signal has been struck meaning that it is leaning and electrical wires are exposed, what do I do?

These issues are considered a risk to public safety. Please make sure you report these immediately online.

Please make sure that you select the correct category as this prioritises the work and an engineer will be notified immediately.

How do I request a new pedestrian crossing?

You can request a new pedestrian crossing by contacting your local county councillor, they will look at the request and potentially add it to their divisional highway programme. Alternatively, you can request a pedestrian crossing online.

How do you decide where a pedestrian crossing goes?

We receive many requests each year for new traffic lights and crossings. To help use resources to best effect, the site of each request is surveyed and the results compared with national criteria to identify the most needy locations.

The main factors measured are the number of people crossing and the amount of traffic using the road. Other factors we consider include:

• the number of injuries resulting from accidents on the road near the site
• local features such as hospitals, schools and shops.

We then draw up a list in order of priority with the worst site for pedestrians at the top of the list.

I want to speak to a lighting engineer or meet them to show them the problem. Is that possible?

Due to the volume of reports we receive from the public it is not possible for a personalised response to be provided to every enquiry and generally we will provide updates electronically on your report reference. Where we feel it may aid an inspection or assessment of the problem you have reported, we will try to contact you to discuss this further.