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Frequently asked questions

Drainage 

Answer:
The easiest way to report a blocked drain is to report it online.
Answer:

Once you have reported the issue, you will be provided with a unique reference number. By providing an email address when completing your report, you will also receive automated updates by email.

Whilst we will aim to complete an inspection of the problem within 10 working days, this may not always be possible during extreme or adverse weather such as strong winds or storms, heavy and persisting rainfall or prolonged snow and ice. During these times, inspections will be completed as soon as possible.

Once the inspection has taken place you will receive a further email informing you of the outcome of the inspection.

It should not be necessary for any follow-up contact to be made by you once you have been supplied with a reference number and confirmation of your report.

Answer:
In urban areas highway gullies often work together as a network to drain the highway. Depending on the gradient of the road and number of surrounding gullies the network will work effectively for the majority of the time even if some of the gullies have individually become blocked. Unless standing-water is occurring on a regular basis and presenting a particular risk to road users, in the majority of cases it is most logical for reported blocked gullies to simply be emptied as part of the routine gully cleansing programme.

 

Answer:
If onsite conditions have significantly worsened since you originally reported the problem, we may need to reassess the problem to establish if more urgent works are required, please go to the Report It section and create a new report. Otherwise, the works will take place either as soon as resources permit (if non-urgent) or be carried out as part of the routine gulley cleansing programme.

Once you have entered the location information, your existing report will be displayed, and you can select it.

Please then enter your information and upload and further photograph or comments.

Please include as much information about the changes (size, flooding, etc.) as possible.

Once submitted, this will update your existing report and the inspector will be able to review your comments.

Answer:
Standing water on the carriageway can cause a nuisance for highway users and create waves which splash onto property frontages and gardens. If this problem persists 2 hours after rainfall we may need to raise works to nearby gullies so it is best to report it.

 

Answer:
There are a number of reasons why a crew may not clean all drains within a given area. Some may not require cleaning out even if they appear blocked, or the crew may have been called to more urgent work elsewhere in the county.

The crew will return to complete any outstanding works as soon as they are able. You do not need to report this again.

Answer:
Due to the volume of reports we receive from the public it is not possible for a personalised response to be provided to every enquiry and generally we will provide updates electronically on your report reference. Where we feel it may aid an inspection or assessment of the problem you have reported, we will try to contact you to discuss this further.
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Flooding

Answer:
In the unlikely event that highway water is entering the living quarters of a property (excluding garages/stables or other outbuildings) then this should be reported via our online report it app.
Answer:
Although we do not have a duty to provide sandbags, we recognise that we have a duty of care. Because of this, the stocks available to supply in the event of flooding will be used as per the following guiding principles.

The use of sandbags will be to protect (in order of priority):

  • life
  • critical infrastructure
  • buildings

The distribution of sandbags will be co-ordinated by the emergency services working with the council. Sandbags will be used to protect the fabric of properties rather than damage to outbuildings and/or gardens.

Sandbags will not be issued directly to the general public.

Due to the risk of contamination, we will collect and dispose of any sandbags we place.

If you are concerned about immediate flooding please make a new request by reporting it online.
Answer:
We work closely with district councils and the emergency services to prevent and assist the community in recovering from major flooding.

We will respond to flooding by:

  • closing roads
  • setting up diversions
  • providing sandbags (in line with the county sandbag policy shown above)

District councils may also respond to assist residents in times of flooding particularly vulnerable people. They may also be able to provide sandbags in line with their own sandbag policy. Rest centres may be established if necessary.

You can report flooding on our report it online.
Answer:
You can contact the flood risk team via email at flood.team@staffordshire.gov.uk
Answer:
The gullies and drains owned and maintained by the highway authority which are only intended for highway water. You will need to contact your local water authority to obtain permission to connect any private drains to the public sewers.
Answer:
Plans of public water pipes and sewerage drains are recorded by the local water authority, you will need to contact your local water authority to request a water or sewer map.
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